Refund Policy

HELP n GUIDE Refund Policy:

  • A full refund is available after the first session (including that session) if you have booked 3 or more sessions and do not want to continue. This does not apply for 1 or 2 sessions.
  • However, you must advise me within 24 hours of the initial session.
  • Failure to do so will result in that cost for the first session at the prevailing rate (single session rate) being deducted from the refund.
  • There are no refunds available on single sessions if canceled within 48 hours
  • If you cancel all sessions within 48 hours of our first scheduled session or fail to make the call, I will deduct the cost of one session at the prevailing rate prior to refunding your money.
  • If you book the 6 session package and we are finished after 4 I will subtract the cost of the 4 session package and refund the difference
  • Unused sessions may be gifted to a friend or family member in case I talk to this person first and agree to coach him/her.